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Are Broken Appointments Killing Your Bottom Line?by Sally McKenzie, CEO
Every day during the morning huddle, you and your team members go over the schedule so you know exactly what to expect. You leave the meeting prepared to take on various procedures and see a certain number of patients – and to meet daily production goals. So when a patient calls at the last minute to reschedule, or just doesn’t show up at all, it turns what was once a well-plannedday into complete chaos.
When this happens, your Scheduling Coordinator is forced to turn to the phones and frantically try to fill the open slot. Some days this is successful, but most days aren’t – making it difficult to meet production goals. If this scenario plays out in your office multiple times a week (as it does in many of the practices I’ve worked with), broken appointments are costing you thousands of dollars in lost revenue a year, which is killing your bottom line.
Minimizing the number of broken appointments your practice deals with every week will reduce stress in your office and raise practice revenues. Sound good to you?...
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